Refund policy

Return and Refund Policy

Last updated: July 2026

This policy applies to purchases made directly from EAZUSE at eazuse.com. EAZUSE is a brand of Yueqing Zhuoquan Electrical Appliances Co., Ltd. For questions, contact support@eazuse.com.

1. 90-Day Return Window

You may request a return or exchange within 90 days of the delivery date shown by the carrier’s tracking confirmation.

To start a return, email support@eazuse.com with:

  • Order number
  • Product photos
  • Reason for return and relevant details

Do not ship items back until you receive return authorization and the return address from us.

2. Return Eligibility (Change-of-Mind / Non-Defect)

For non-defect returns, the item must meet all of the following:

  • Unused, unmodified, and with no signs of use
  • All original accessories included
  • Original packaging intact
  • Order invoice / packing slip included when available

If these conditions are not met, we may offer a partial refund or decline the return.

For approved non-defect returns:

  • The buyer pays return shipping
  • Only the product price is refundable (original outbound shipping is not refunded)

3. Wrong, Damaged, or Defective Products

If you receive the wrong item, a damaged item, or a product with a quality defect, contact us within 90 days of delivery at support@eazuse.com.

For confirmed quality issues caused by manufacturing defects, EAZUSE will arrange a refund, replacement, or repair according to inventory and inspection results. Return shipping for confirmed defects is covered by EAZUSE as authorized in writing.

4. Limited Warranty (Quality Defects)

Products sold directly by EAZUSE are covered by a limited warranty against manufacturing defects from the date of purchase, for the period stated on the product page (if no period is stated, contact support for confirmation).

To file a warranty claim, provide:

  • Proof of purchase (EAZUSE order number or dated invoice)
  • Description of the issue and troubleshooting steps tried
  • Photos/videos of the defect, and serial number if available

Approved claims may be fulfilled with a replacement (new or equivalent refurbished) when available. Warranty on a replacement continues for the remainder of the original warranty period or 90 days after replacement, whichever is longer. A full refund ends warranty coverage for that item.

Warranty does not cover:

  • Missing proof of purchase
  • Lost or stolen items
  • Issues outside the warranty / return window
  • Free or promotional items
  • Third-party repairs or modifications
  • Damage from misuse, accidents, improper installation, or environmental exposure
  • Purchases not made from EAZUSE (eazuse.com)

5. Refund Process

  • Returned packages are typically inspected within 7 business days after arrival at our warehouse
  • Approved refunds are issued to the original payment method
  • After we issue the refund, banks/payment providers usually take 7–10 business days to show the credit

Approved refunds do not include original outbound shipping fees, taxes, or duties (if any).

6. Return Shipping Responsibility

The buyer is responsible for return shipping and related costs when:

  • The return is not due to a confirmed product defect or our shipping error
  • The item is returned by mistake
  • The item is claimed defective but found fully functional after inspection
  • The return was shipped without prior authorization

Use a trackable carrier. EAZUSE is not responsible for loss or damage during unauthorized or buyer-arranged return transit.

7. Purchases Outside EAZUSE

If you did not buy from eazuse.com, please contact the original seller for returns and refunds.

8. Contact

Email: support@eazuse.com
WhatsApp: +86 17706664552
Company: Yueqing Zhuoquan Electrical Appliances Co., Ltd.