Privacy Policy

Last Updated: October 12, 2026

This Privacy Policy explains how EAZUSE (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Data Controller and Contact Information

The company responsible for processing personal information through this website is:

Sparkswift International Limited

2nd Floor, Capital Plaza
61–65 Chatham Road South
Tsim Sha Tsui, Yau Tsim Mong
Kowloon, Hong Kong

Email: support@eazuse.com

For privacy-related questions, requests concerning your personal information, or complaints about our data handling practices, please contact us using the details above.

Where applicable, we will provide additional information about our data protection representative or Data Protection Officer if one is required or appointed.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

Name
Billing and shipping addresses
Email address
Phone number
Order details and purchase history
Information you provide when contacting customer support
Product return, refund, and warranty claim information
Other information you voluntarily provide through our website or communications

Payment Information

Payments are processed through third-party payment providers.

Depending on the payment method, these providers may process payment card details, billing information, transaction identifiers, and other information needed to authorize and complete a payment.

We do not intentionally store complete payment card details on our own servers. Payment information is handled according to the applicable payment provider's security practices and privacy policy.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on your browser settings, cookie preferences, and the technologies enabled on our website. This may include:

IP address
Browser type and version
Device and operating system information
Website pages visited
Referring URLs
Approximate location derived from technical information
Website interaction and performance data
Cookie identifiers and similar online identifiers

Non-essential analytics and advertising technologies will be used only where the required consent or other legal authorization has been obtained.

3. How We Use Personal Information and Our Legal Bases

We process personal information only where an applicable legal basis permits us to do so.

Depending on the circumstances, the purposes and legal bases include the following.

Order Processing and Contract Performance

We use your information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments
Send order confirmations and shipping updates
Manage returns, refunds, exchanges, and warranty claims
Respond to questions about your purchases

Legal basis: Processing is generally necessary to perform a contract with you or to take steps at your request before entering into a contract.

Customer Support and Business Operations

We may use your information to respond to inquiries, resolve disputes, maintain transaction records, and manage our customer relationships.

Legal basis: Depending on the circumstances, processing may be necessary for contract performance, compliance with legal obligations, or our legitimate interests in operating and improving our business.

Fraud Prevention and Security

We may process relevant information to detect suspicious transactions, prevent unauthorized activity, protect our website, and safeguard customers and our business.

Legal basis: Our legitimate interests in security and fraud prevention, or compliance with applicable legal obligations, where relevant.

Legal and Accounting Obligations

We may retain and process transaction records, invoices, and related information to meet tax, accounting, consumer protection, and other legal requirements.

Legal basis: Compliance with legal obligations.

Website Analytics and Improvement

Where permitted, we may analyze website usage and performance to understand how visitors interact with our website and improve its functionality.

Legal basis: Consent where required, or another applicable legal basis where legally permitted.

Marketing and Advertising

We may use your information to send promotional emails, communicate product updates, or measure advertising performance where permitted by applicable law.

Where consent is required, we will obtain it before processing information for the relevant marketing purpose. You may withdraw consent or unsubscribe at any time.

Legal basis: Consent where required, or another lawful basis where applicable.

You may object to processing based on legitimate interests where provided by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and, where authorized, analytics and advertising.

These technologies may be used for the following purposes:

Strictly Necessary Technologies

These technologies support functions such as shopping cart operation, checkout, security, and essential website functionality.

Analytics Technologies

Where enabled and legally authorized, analytics technologies help us understand website traffic, visitor behavior, and website performance.

Advertising Technologies

Where enabled and legally authorized, advertising technologies may help measure advertising effectiveness, understand campaign performance, or deliver relevant advertisements.

Your Cookie Choices

For visitors in Germany and other applicable European jurisdictions, non-essential cookies and similar technologies that require consent will not be activated before valid consent is obtained.

You can manage your preferences through our cookie consent interface, where available. You may withdraw or change your consent through the same interface.

Disabling strictly necessary technologies may affect certain website functions.

Browser settings may also allow you to control cookies, but browser settings alone may not manage every tracking technology used by a website.

Where required, our cookie consent interface will provide information about the purposes of the technologies used and allow you to make an informed choice.

5. Third-Party Service Providers

We may share personal information with third parties when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.

Depending on the services enabled on our website, these parties may include:

E-commerce platform providers: To host and operate our online store and manage orders.
Payment processors: To process payments, refunds, and transaction verification.
Shipping and logistics providers: To deliver orders and provide tracking information.
Analytics providers: To measure website performance where authorized.
Advertising platforms: To measure advertising campaigns and provide advertising services where legally permitted.
Customer support and communication providers: To manage inquiries and customer communications.
Professional advisers and public authorities: Where reasonably necessary for legal, accounting, regulatory, or dispute-resolution purposes.

We aim to share only the information reasonably necessary for the relevant purpose.

Where required, we use appropriate contractual and organizational measures to govern the processing of personal information by service providers.

The specific third parties receiving information depend on the services, applications, payment methods, and advertising tools actually enabled on our website.

6. International Data Transfers

EAZUSE operates internationally, and personal information may be processed in Hong Kong, the United States, and other countries where our service providers or business partners operate.

When personal information protected by the GDPR is transferred outside the European Economic Area, we will rely on an applicable lawful transfer mechanism where required.

Depending on the circumstances, this may include:

An applicable adequacy decision adopted by the European Commission
Standard Contractual Clauses approved by the European Commission
Other lawful transfer mechanisms available under applicable data protection law

Where required, we will assess the transfer and implement additional safeguards as appropriate.

You may contact us for further information about relevant international transfers and the safeguards used, subject to applicable legal restrictions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on the type of information and the purpose of processing.

For example:

Order and transaction records: Retained for the periods required by applicable tax, accounting, and commercial laws.
Customer service records: Retained for as long as reasonably necessary to resolve inquiries, manage disputes, and maintain relevant service records.
Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant marketing purpose.
Analytics and advertising data: Retained according to the applicable tool configuration, consent settings, and provider retention policies.
Security and technical logs: Retained for a period appropriate to security, troubleshooting, and legal requirements.

When personal information is no longer needed, we will delete it or anonymize it where reasonably practicable, subject to legal retention obligations.

8. Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access controls, security monitoring, restricted access to business systems, and the use of service providers with appropriate security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where required by applicable law, we will take appropriate action in response to a personal data breach, including notifying affected individuals or relevant authorities when legally required.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the following rights concerning your personal information:

Right of access: Request confirmation of whether we process your personal information and obtain a copy.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of personal information where the legal conditions are met.
Right to restriction: Request restriction of certain processing activities.
Right to data portability: Receive certain information in a structured, commonly used, machine-readable format and, where legally available, request its transfer to another controller.
Right to object: Object to processing based on legitimate interests in circumstances provided by law.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to object to direct marketing: Object to the processing of personal information for direct marketing at any time.

These rights are subject to the conditions and exceptions established by applicable law.

How to Exercise Your Rights

Please contact us at:

Email: support@eazuse.com

To help us respond, please identify your request and provide sufficient information for us to locate the relevant records.

We may request reasonable additional information to verify your identity where necessary to protect your personal information.

We will respond within the time limits required by applicable law. Where permitted, we may decline or charge a reasonable fee for manifestly unfounded or excessive requests, as allowed by law.

10. Complaints and Supervisory Authorities

If you are located in the European Economic Area and believe that we have processed your personal information unlawfully, you may have the right to lodge a complaint with the competent data protection supervisory authority in your country of residence, place of work, or the place of the alleged infringement.

You may also contact us directly so that we can review your concerns.

This does not limit any rights you may have to seek a judicial remedy under applicable law.

11. Marketing Communications

We may send promotional emails about EAZUSE products, offers, and updates where permitted by applicable law.

Where prior consent is required, we will obtain your consent before sending promotional communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at support@eazuse.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notifications, or important updates about an existing order.

We will not treat a request to unsubscribe from marketing emails as a request to stop essential order-related communications.

12. Children's Privacy

Our website is intended for a general audience and is not directed at children below the minimum age applicable under relevant data protection laws.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so that we can review the matter and take appropriate action.

13. Automated Decision-Making

Our payment processors and fraud-prevention providers may use automated systems to assess transactions, detect suspicious activity, or help prevent fraud.

Where we engage in solely automated decision-making that produces legal effects or similarly significant effects on individuals, we will provide the information and safeguards required by applicable law.

Where applicable, you may have the right to obtain human intervention, express your point of view, and contest the decision.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services, technologies, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes to the processing of personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact:

Sparkswift International Limited

2nd Floor, Capital Plaza
61–65 Chatham Road South
Tsim Sha Tsui, Yau Tsim Mong
Kowloon, Hong Kong

Email: support@eazuse.com