Refund Policy

Refund and Return Policy

Last Updated: October 12, 2026

Introduction

EAZUSE provides a clear and reliable return, refund, and warranty policy designed to make the after-sales process as smooth as possible.

Our goal is to resolve customer concerns fairly and transparently while respecting applicable consumer protection laws.

This policy applies to purchases made directly through the official EAZUSE website. Purchases made through third-party sellers or other sales channels are generally handled by the original seller, subject to any applicable statutory rights.

1. 90-Day Money-Back Guarantee

EAZUSE offers a 90-day money-back guarantee for eligible purchases made directly through our website.

Customers may request a return within 90 days of receiving their order, based on the delivery confirmation provided by the shipping carrier.

To initiate a return or exchange, please contact our customer service team and provide:

Order number
Product photos, where relevant
A description of your request or the issue
Any other information reasonably needed to process the request

Please wait for return authorization and instructions before sending any item back.

Once an authorized return arrives at our designated return facility, we will inspect the item and process the request in accordance with this policy and applicable law.

Important: This 90-day commercial guarantee is additional to any statutory consumer rights. It does not shorten or replace a consumer's legal right of withdrawal or statutory rights relating to defective or non-conforming products.

2. Return Requirements for the 90-Day Commercial Guarantee

For voluntary returns under our 90-day commercial guarantee, we ask that products be returned in their original condition, with all included accessories and packaging wherever reasonably possible.

For returns due to a change of mind, the following conditions generally apply:

The product should be unused and unmodified.
All original accessories and included components should be returned.
Original packaging should be included where reasonably available.
Proof of purchase, such as an order confirmation or invoice, should be provided.

If an item shows signs of use, is incomplete, or has been modified, the amount of any voluntary refund may be adjusted where permitted by applicable law and the terms of the relevant return arrangement.

These conditions apply to our voluntary commercial guarantee and do not override statutory withdrawal rights or legal remedies for defective or non-conforming goods.

Return Shipping Costs

For voluntary, non-defective returns under our 90-day commercial guarantee, customers are responsible for direct return shipping costs unless EAZUSE agrees otherwise.

Any refund adjustment, deduction, or exclusion will be subject to applicable law.

3. Statutory Right of Withdrawal for Customers in Germany and the EU

Consumers purchasing eligible goods online in Germany and other EU Member States generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must clearly inform EAZUSE of your decision to withdraw within the applicable withdrawal period.

You may contact us at:

Email: support@eazuse.com

Please include your order number and a clear statement that you wish to withdraw from the purchase.

You may use the sample withdrawal statement below, but doing so is not mandatory.

Sample withdrawal statement:

"I hereby notify you that I withdraw from my purchase of the following product(s): [product name], order number [order number], received on [date]. Customer name: [name]."

Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision, unless applicable law provides otherwise.

Customers may be responsible for the direct cost of returning goods when legally permitted and when the required information about return costs was provided before purchase.

Goods should be handled and inspected with reasonable care. Where legally permitted, a deduction may be made for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Original packaging is recommended but is not, by itself, an absolute condition for exercising a statutory right of withdrawal.

Refunds for Statutory Withdrawal

When a valid withdrawal is exercised, EAZUSE will refund payments required by law, including the cost of the least expensive standard delivery option originally offered, where applicable.

Additional delivery costs resulting from a more expensive delivery method selected by the customer may be excluded where permitted by law.

Refunds will be made without undue delay and within the statutory deadline. We may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first, as permitted by applicable law.

Refunds will generally be issued to the original payment method unless another arrangement is lawfully agreed.

The statutory right of withdrawal does not apply to every type of product or transaction. Any applicable legal exceptions remain in effect.

4. Wrong, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us at:

support@eazuse.com

Please provide:

Order number
Clear photos or videos showing the issue, where reasonably available
A description of the problem
Any relevant packaging or shipping damage information

We will review the issue and advise you of the next steps.

Depending on the circumstances, the available resolution may include repair, replacement, price reduction, or refund, in accordance with applicable law and the circumstances of the claim.

For confirmed defects or non-conformity covered by statutory consumer protection laws, EAZUSE will not require customers to bear costs that the law requires the seller to cover.

Please report shipping damage or incorrect deliveries as soon as reasonably possible to help us investigate. Any suggested reporting period does not limit statutory rights that cannot legally be restricted.

5. Refund Processing

Authorized returns are typically inspected within 7 business days after arrival at our designated return facility.

Once a refund is approved, we will initiate the refund and notify you by email.

For ordinary commercial returns, we aim to initiate approved refunds within 1–2 business days, subject to payment provider processing.

The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.

For statutory withdrawals, refunds will be completed within the applicable legal deadline.

Refunds are generally issued to the original payment method. Exchanges depend on product availability.

Processing may occasionally take longer because of holidays, high order volumes, or circumstances requiring additional verification. Such delays do not extend or override mandatory statutory refund deadlines.

Please do not send products back without first contacting us. EAZUSE will provide the applicable return address and instructions.

6. Commercial Warranty and Statutory Consumer Rights

EAZUSE may offer a commercial warranty for eligible products purchased directly from EAZUSE or through authorized sales channels, subject to the warranty terms applicable to the product.

A commercial warranty is separate from statutory consumer rights.

For consumers in Germany and other EU Member States, statutory rights relating to defective or non-conforming goods remain unaffected. For new goods, the statutory legal guarantee period is generally at least two years, subject to applicable law and any specific legal exceptions.

A commercial warranty does not replace or restrict the consumer's statutory rights against the seller.

For products purchased directly from EAZUSE, statutory claims should be directed to EAZUSE as the seller. Claims involving purchases from independent third-party retailers should generally be directed to the original seller, without prejudice to any separate manufacturer or commercial warranty that may apply.

Commercial Warranty Remedies

Where covered by the applicable commercial warranty, EAZUSE may offer repair assistance or replacement, subject to the relevant warranty terms.

Any refurbished replacement, replacement warranty period, or other commercial warranty condition will be disclosed as applicable and will not reduce mandatory statutory rights.

A refund that terminates the original sales contract may end the commercial warranty associated with that purchase, but it does not remove any rights that survive under applicable law.

7. Warranty Claim Process

To submit a commercial warranty claim, please provide:

Valid proof of purchase
A description of the issue
Troubleshooting steps already performed, where relevant
Product serial number, if applicable
Clear photos or videos showing the issue, where reasonably available

In some cases, the product may need to be returned for inspection.

EAZUSE will provide return instructions where a return is necessary.

Any documentation requirements or claim deadlines under a commercial warranty will not restrict statutory consumer claims where such restrictions are prohibited by law.

8. Valid Proof of Purchase

Accepted proof of purchase may include:

An EAZUSE order number
An order confirmation or sales invoice
A dated receipt from an authorized EAZUSE reseller showing the product details

Additional information may be requested when reasonably necessary to verify a purchase or investigate a claim.

We will handle any personal information provided during the process in accordance with our Privacy Policy and applicable data protection laws.

9. Return Shipping Costs and Customs Charges

The allocation of return shipping costs depends on the reason for the return, the applicable commercial guarantee, and mandatory consumer protection laws.

Voluntary Returns

For eligible change-of-mind returns under our 90-day commercial guarantee, customers are responsible for direct return shipping costs unless EAZUSE agrees otherwise.

Defective or Non-Conforming Products

For confirmed defects or non-conformity, EAZUSE will cover return shipping or other costs to the extent required by applicable law.

International Returns

For international returns, customers should follow EAZUSE's return instructions and accurately complete any required customs documentation.

Any customs duties, taxes, or other charges associated with a return will be allocated in accordance with applicable law and the circumstances of the return. Customers will not be required to bear costs that EAZUSE is legally obligated to cover.

We do not accept shipments sent with collect-on-delivery charges unless we have expressly authorized the arrangement.

10. Return Shipping Instructions

All returns must be securely packaged to reduce the risk of damage during transit.

Please obtain return authorization and the designated return address from EAZUSE before shipping the product.

Customers should retain the tracking number and proof of shipment.

For returns arranged by the customer, we recommend using a reliable shipping service with tracking.

Responsibility for loss or damage during return transportation will be determined in accordance with applicable law and the specific return arrangement. Nothing in this section excludes liability where such exclusion is prohibited by law.

11. Refund Exclusions

To the extent permitted by applicable law, refunds under our voluntary commercial return guarantee may exclude:

Return shipping costs for eligible change-of-mind returns
Additional delivery costs resulting from a more expensive shipping method selected by the customer
Costs or deductions lawfully attributable to diminished product value or unauthorized return arrangements

These exclusions do not override statutory withdrawal rights, required refunds of standard delivery charges, or remedies for defective or non-conforming goods.

For international orders, customers are responsible for applicable import VAT, customs duties, and other import charges unless expressly stated otherwise at checkout or required by law.

The treatment of import charges, taxes, and shipping fees when an international order is returned will depend on applicable law, the relevant customs procedure, and whether any amount is refundable by the relevant authority or carrier.

For customers in New Zealand, this policy operates in addition to, and does not limit, any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

12. Not Covered Under Commercial Warranty

Subject to mandatory statutory rights, our commercial warranty may not cover:

Products purchased from unauthorized sellers
Products for which the purchase cannot reasonably be verified
Normal wear and tear
Damage caused by misuse, accidents, improper installation, or unauthorized modifications
Damage caused by external events or environmental conditions outside the product's intended operating conditions
Damage caused by repairs or modifications performed by unauthorized third parties
Lost or stolen items
Free promotional items, unless expressly covered by the applicable warranty terms

These exclusions apply only to the extent permitted by law and do not exclude statutory remedies for defects or non-conformity that EAZUSE is legally responsible for.

13. Limitation of Liability

Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, this policy does not limit mandatory consumer rights, statutory remedies for defective or non-conforming goods, or liability that cannot legally be excluded.

Any other limitation of liability applies only to the extent permitted by applicable law.

Contact Us

If you have questions about returns, refunds, or warranty claims, please contact:

EAZUSE Customer Support