Introduction
EAZUSE provides a clear and reliable return, refund, and warranty policy designed to ensure a smooth and efficient after-sales experience for all customers.
Our goal is to resolve any issues fairly, transparently, and with minimal inconvenience.
This policy applies to purchases made directly through the official EAZUSE website and authorized EAZUSE sales channels.
90-Day Money-Back Guarantee for Any Reason
Customers worldwide may request a return or exchange for products purchased from EAZUSE within 90 days from the date of receipt, based on the delivery confirmation provided by the logistics carrier.
To initiate a return or exchange request, please contact our customer service team and provide:
- Order number
- Product photos
- A description of the issue and any other relevant details
Once the returned item arrives at EAZUSE’s warehouse and passes inspection, the refund or exchange process will begin promptly.
Return Requirements
To qualify for a return or exchange, the following conditions must be met:
- The product must show no signs of use and remain in its original, unused, and unmodified condition
- All original accessories must be included
- Original packaging must be intact
- Original purchase information, order confirmation, or invoice (if applicable) must be provided
If these conditions are not met, the return or exchange request may be partially refunded or rejected.
Additional Notes:
- Returns must include all original accessories
- Items must include original packaging
- For non-quality-related returns, the buyer is responsible for return shipping costs
- For non-quality-related returns, only the product cost itself is refundable
- Returns that do not meet the above requirements may be refused
Refund requests under the 90-day money-back guarantee must be submitted within 90 days of opening a return request. Requests submitted after this period will not be processed.
For purchases not made directly through EAZUSE’s official sales channels, customers should contact the original seller for refund handling.
For quality-related issues, please refer to the warranty section below.
Wrong or Defective Products
If you receive an incorrect, damaged, or defective product, please contact our customer service team at:
within 90 days from the day after the product is received to apply for a return or exchange.
Please provide:
- Order number
- Photos or videos showing the issue
- A description of the problem
After verification, EAZUSE will provide the appropriate solution, including replacement, repair assistance, or refund when applicable.
Refund Process
Returned packages are typically processed within 7 working days after arrival at our warehouse.
Once the inspection is completed, we will arrange the refund or exchange and notify you of the progress via email.
Refunds:
- Refunds are issued to the original payment method
- Refund processing time: 1–2 working days after approval (subject to payment provider processing)
- Exchanges depend on inventory availability at the time of inspection
After the refund is approved and issued, it usually takes 7–10 business days for the refunded amount to appear in your original payment account, depending on your bank or payment provider.
Please note that processing times may be extended due to:
- Holidays
- High order volume
- Increased after-sales requests
- Force majeure events
We appreciate your understanding.
Please do not send items back without contacting us first.
Return address and return authorization instructions must be provided by EAZUSE before shipping any package.
Refund Contact Email
Warranty Claims for Quality-Related Issues
All quality-related defects for products sold directly by EAZUSE or its authorized resellers are covered by a limited warranty starting from the date of purchase.
Quality-related warranty claims for purchases made through authorized distributors or retailers are handled by EAZUSE.
For approved quality-related warranty claims:
- Products may be replaced with a factory-refurbished item of equal value when available
- If a refurbished replacement is unavailable, a new replacement will be provided
Warranty coverage for replacement items continues for the remainder of the original warranty period or 90 days after replacement, whichever is longer.
Once a product has been fully refunded, the warranty becomes void.
Warranty Claim Process
To submit a quality-related warranty claim, customers must provide:
- Valid proof of purchase
- Documentation of troubleshooting steps performed
- Product serial number (if applicable)
- Clear photos or videos showing the defect
In some cases, the defective product may need to be returned for quality inspection.
Valid Proof of Purchase
Accepted proof of purchase includes:
- Order number from purchases made through EAZUSE or authorized resellers
- Sales invoice
- Dated sales receipt from an authorized EAZUSE reseller showing product details and price
In certain cases, additional verification may be required, such as:
- Payment confirmation
- Shipping address verification
Warranty claims for product defects must be submitted within the applicable warranty period or within 90 days after opening a warranty claim, whichever is longer.
Claims submitted outside the applicable period will not be accepted.
Shipping Costs Covered by the Buyer
The buyer is responsible for return shipping costs and related expenses in the following situations:
- Returns for reasons other than confirmed product defects
- Accidental or mistaken returns by the buyer
- Returning personal items
- Items claimed to be defective but found to be fully functional after inspection
- Unauthorized return shipments
For international returns, customers are responsible for:
- Return shipping costs
- Customs duties or fees generated during the return process
- Additional charges caused by incorrect return procedures
We do not accept shipments with shipping fees collected upon delivery.
For approved quality-related warranty claims, EAZUSE will provide appropriate return instructions and support.
Return Shipping Instructions
Returned items must be securely packaged.
Before the return package is delivered, customers must provide a valid tracking number and remain responsible for the shipment during transit.
We strongly recommend using a reliable and trackable shipping service.
EAZUSE is not responsible for any damage or loss occurring during return transportation.
International customers should use a shipping method with tracking information to ensure safe delivery.
Refund Exclusions
Approved refunds do not include:
- Original shipping fees (if applicable)
- Return shipping costs caused by customer responsibility
- Additional costs caused by unauthorized returns or failure to follow return instructions
For orders shipped internationally, EAZUSE covers applicable import taxes, VAT/GST, and customs duties during delivery.
However, any costs related to customer-initiated returns are not refundable.
For customers in New Zealand, our commercial return policy is provided in addition to, and does not limit, any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Not Covered Under Warranty
The following situations are not covered:
- Products without valid proof of purchase
- Lost or stolen items
- Products outside the warranty period
- Non-quality-related issues beyond the 90-day return period
- Free or promotional items
- Repairs or modifications performed by third parties
- Damage caused by external factors
- Damage caused by misuse, improper operation, accidents, or environmental exposure
- Purchases from unauthorized sellers
Limitation of Liability
EAZUSE is not liable for:
- Data loss resulting from product use
- Personal items mistakenly returned to us
- Damage or loss during transit for non-quality-related returns
For returns using prepaid shipping labels provided by EAZUSE, responsibility for transit damage or loss depends on the specific return authorization terms.
Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact:
Email: support@eazuse.com